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Customer Service

  • Shipping & Delivery

    Shipment and delivery of orders is dependent on payment processing time, volume of order and distance of delivery. However orders will usually take 7 – 10 Days. During peak periods this may be longer. Estimated delivery times are not guaranteed and we are not responsible for any delays.
    Australian Delivery
    - Orders within Australia $15.00 AUD Flat Fee
    - Orders over $150.00 AUD will receive FREE standard shipping.
    International Delivery
    - Shipping to all countries where postal systems are available.
    - Shipping rates will vary depending on your country of delivery.

     

  • Product Quality

    The materials used are of the highest grade including 3M and Nitto Denko allowing production of the best quality motocross graphics. No other substitute products or imitation will be used ensuring the best quality graphics are maintained.
    Through using the latest printing equipment in production it allows high resolution prints on graphics to be extremely durable and long lasting.

  • Makes/Models

    All makes and models are available at Willmax Graphics. If you can't find your make and model online, contact us as we have all makes and models on file.

  • Returns & Refunds

    Due to the nature of custom designs and products returns are not offered..
    At the time of purchasing ensure your design and all information is correct as custom work can't be refunded.. 

  • Ordering

    Once order has been placed you will receive an email with your tracking number. This will allow you to track you order in transit.

  • Payment, Pricing & Promotions

    Payment is made at the time of purchase unless otherwise specified.
    Current payment options include:
    - Credit Card (Visa, Mastercard)
    - Paypal
    - Direct Deposit
    All prices include GST, are in Australian dollars and are subject to change without notice.
    Promotions are also subject to change and can be altered without notice.

  • FAQs

    How long will it take for my order to processed and delivered?
    Once your order has been placed and paid, it will usually take 7 – 10 days. However during peak times this could be extended.

    Can I track my order?
    Once an order has been placed you will receive a tracking number which will allow you to keep an eye on your order.

    What materials do you use to make your graphic kits?
    We use the highest quality motocross grade material to ensure your graphics kits are the longest lasting in the pits.

    What if you guys don’t have my model bike or brand?
    If through our online store you can’t find your specific bike or brand, email us at sales@willmax.com.au and we will be able to assist you with your enquiry.

    Do you guys offer installation of kits?
    No we don’t offer installation of kits as we ship your order direct from us to you. However with each graphic kit ordered there will be an installation guide included in the packaging.

    What graphic kit options do you provide?
    We offer the full range of graphic kit related products. Including:
    - Full Custom Graphic Kits
    - Semi Custom Graphic Kits
    - Ready Made Graphic Kits
    - Race Backgrounds
    - Accessories
    If it’s not on our online store, email us at sales@willmax.com.au as we produce the full range.

    Do I need an account to place an order?
    To place an order you need to set up a quick and easy account so we have all the details necessary to ship you your goods. Follow prompts once you get into the online checkout.

    I just need to replace one section of my graphic kit. Can this be done?
    Yes absoulty this can be done. You can contact us at sales@willmax.com.au and we will work through your enquiry.

    I have slight modification on my bike i.e. Mx front plate on my enduro bike. Can I have MX front plate instead?
    Yes no problem. At the time of ordering please leave details in the comments box.

    Do you offer sponsorship?

    Yes we do. Send us an email at sales@willmax.com.au with your details and resume.

    How do I cancel or amend my order?
    Please contact us to make any amendments to an order you have placed.

    How do I contact customer service?
    Give us a call or email and we will be more than happy to help you.

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